Shipping & Return Policy
Welcome to The Veterans Store of Pigeon Forge Tennessee featuring a very large selection of Military memorabilia. This web site is for retail customers only. Please read the entire page before you place an order. By placing an order, you agree to all the following terms and conditions of The Veterans Store.
1. Please sign up for your Login ID and Password first.
- You will be required to create an account and enter your email address and a password of choice, you will need to provide mailing and billing address details, your credit card information is not needed for this step as we don't require this information to establish an account with us.
- Your credit card information is only required when you make your purchase and PayPal asks for your billing information.
2. Order Information
- A confirmation email will be sent to you upon successful completion of the checkout process.
3. Prices and Availability
- Due to circumstances beyond our control, prices and availability are subject to change without notice.
- The colors shown on the products are an approximation of the original colors, and may vary on your computer system.
4. Minimum Purchase Policy
- We have no minimum order size, shipping will always be required and taxes are based on Tennessee tax rates.
5. Payment Method
- We accept Credit Cards and they are processed thru PayPal, you do NOT need a PayPal account to make a purchase.
- We accept Checks or Money Orders, your order will be shipped after receiving your cleared payment.
- An email is sent to you upon completion of your order, your order will be shipped within 24 hours of confirmation of your payment.
6. Shipping & Shipping Charge Policy
- We offer shipping thru USPS, Ground, Priority, Second Day Air, and Next Day delivery. We will offer Free Shipping is offered for orders totaling $100 or more.
- Buyer is responsible for the shipping charge. The shipping charge varies depends on where the order is shipped to. All orders are shipped via USPS.
- Delivery time is usually 2 to 7 business days from the time your package leaves our warehouse. (It depends on USPS schedule.)
- Business day delivery service excludes Holidays & Weekends.
- Please note that merchandise cannot be shipped to P.O. Boxes. These items must be sent to a street address (physical address).
- Lost Parcels: Handbag Superstore is not responsible for the lost/missing insured parcels during the transportation. In case of such an event that the insured parcel is missing or lost, Handbag Superstore will submit the insurance claim for the customer. Handbag Superstore cannot credit customer's account until the insurance claim is successfully resolved, and Handbag Superstore receives the funds from the shipper. Also, the shipping charge for the lost parcels is excluded from the insurance coverage, and Handbag Superstore cannot credit/refund the original shipping charge. Please note that the USPS shipment policy requires a 60-day waiting period before submitting for an insurance claim.
7. Sales Tax
The Veterans Store is located in Pigeon Forge Tennessee and we are required to collect Sales Tax in the amount of 9.75%.
8. Return Policy
We accept returns and exchanges on defective merchandise only. No refunds. We will exchange the defective merchandise or give you a store credit to be used on your next order as long as the following conditions are met:
- Defective items must be reported to us within (2) days of the date of receipt and returned no later than (7) days of the date of receipt.
- All return should be accompanied by an RMA number. Please, before returning a purchase you must contact us by email or fax to receive a return authorization number (RMA) and shipping instructions (display RMA on the package - without RMA we do not accept any unauthorized package).
- No refunds or exchanges are given on closeout items.
- All returns must be in original condition including damaged or defective items. The credit will not be issued to the return items without the original packaging materials as they are discarded.
- We will issue a credit (store credit only) for defective or damaged merchandise including your return shipping cost (regular US mail only). The original shipping charge is not covered under this policy.
- Return items must be sent back within 20 days prepaid and insured for the full amount by a traceable carrier such as UPS or FedEx. Shipping charges are non-refundable. Returns sent COD will be refused.
- We are not liable for merchandise damaged during transportation. The UPS shipping charge includes insurance that covers damage or loss during transportation, and the claim must be filed with UPS. It may take up to 4 to 6 weeks to resolve through UPS. Please refer to section 6: Shipping Method for further information
We reserve the right to correct any errors found in our website price list, catalog or invoice.